This Privacy Policy explains how EACH.CITY collects, uses, and handles personal and technical information when you visit our website, request a quote, place an order, pay an invoice, or communicate with us.
1. Information we collect
We may collect the information you provide directly to us, including your name, company name, billing details, email address, phone number, project requirements, order details, correspondence, and any files or references you send to request a quote or complete an order.
We may also collect technical information from website use, such as approximate usage data, device and browser information, IP based analytics information, referral data, and cookie related information.
2. How we use information
- to respond to inquiries and prepare quotes
- to process orders, invoices, payments, and file delivery
- to communicate with customers about products, updates, and support
- to maintain website functionality, analytics, and security
- to keep business, accounting, and tax records
- to enforce our legal rights and prevent fraud or abuse
3. Analytics, cookies, and website tools
Our website may use cookies or similar technologies and may use third party tools such as Google Analytics to understand website traffic and usage patterns. Our website may also use live chat or messaging tools, including Tawk.to, to allow visitors to contact us more easily. Those services may process technical and usage information according to their own privacy terms.
4. Payment and third party processing
Payments may be handled by third party payment providers, marketplaces, invoicing services, or payment processors. We do not store full card numbers on our own website. Billing and transaction data may be processed by those providers to complete payment, verify transactions, manage fraud checks, and handle disputes or refunds.
5. Sharing of information
We do not sell personal data. We may share information only where reasonably necessary with service providers, payment processors, delivery and file transfer services, accountants, legal advisers, or public authorities where required by law or needed to protect our rights.
6. Data retention
We retain business and transaction records for as long as reasonably necessary for customer support, bookkeeping, tax, legal, fraud prevention, and dispute resolution purposes.
7. Your rights and contact
Subject to applicable law, you may request access to, correction of, or deletion of your personal data held by us. To make such a request, contact hello@each.city. We may need to retain certain information where required for legal, tax, accounting, or dispute handling reasons.
8. Updates
We may update this Privacy Policy from time to time. The current version posted on this page applies from its effective date.