This Refund Policy explains how EACH.CITY handles refund requests for downloadable digital products and custom digital services.
1. Digital products
Because our main products are digital files delivered electronically, all sales are generally final once the product has been delivered, the download link has been issued, access has been granted, or the files have otherwise been made available to you.
2. Refunds may be considered in limited cases
- duplicate payment for the same order
- non-delivery caused by our failure, where we cannot provide access within a reasonable time
- materially defective or corrupted files, where we cannot repair, replace, or re-deliver the files within a reasonable time
- billing error clearly attributable to us
3. No refund after use or delivery of compliant digital files
We do not offer refunds simply because you changed your mind, no longer need the files, ordered the wrong scope without consulting us, misunderstood software requirements, found a cheaper alternative, or decided not to proceed with your project after delivery.
4. Custom work
Payments for custom work, deposits, reserved production time, data preparation, or project specific services are non-refundable once work has started, unless we agree otherwise in writing. If a custom order is cancelled before work begins, any refund remains at our discretion and may be reduced by payment processing fees, administrative costs, or work already performed.
5. Refund procedure
To request a refund review, email hello@each.city with your order details, payment proof, and a clear description of the issue. We may ask for screenshots, error details, software version information, or other reasonable evidence so we can verify the request and try to fix the problem before issuing a refund.
6. Chargebacks
Opening a chargeback without first contacting us to resolve a delivery or file issue may delay or prevent resolution. We prefer to review and solve legitimate issues directly and quickly where possible.
7. Updates
We may update this Refund Policy from time to time. The current version posted on this page applies from its effective date.