Welcome to EACH.CITY. We provide downloadable digital 3D city models, geospatial assets, topography terrain, related digital files, and custom digital services for professional use in architecture, urban planning, visualization, simulation, media production, and similar workflows. By accessing our website, placing an order, requesting a quote, paying an invoice, or using any files supplied by us, you agree to these Terms of Service.
Where this page refers to "we", "us", or "our", it means EACH.CITY. Where it refers to "you" or "customer", it means the buyer, visitor, or organization using our website, products, or services. Separate Privacy Policy and Refund Policy pages are linked in the footer.
1. Terms of Service
1.1 Products and services
We sell and deliver digital products and related digital services, including but not limited to 3D city models, airport models, building datasets, terrain and topography models, city tiles, sample files, format conversions, model preparation, custom modifications, updates, and project specific digital deliverables.
1.2 Quotes, orders, and acceptance
A quote, proposal, email discussion, payment link, or invoice issued by EACH.CITY describes the scope, price, and delivery basis of the order. An order becomes accepted when we confirm it in writing or when payment is received, whichever happens first. We may decline an order at our discretion before acceptance.
1.3 Pricing and payment
Prices may be listed on the website, in product listings, by email, in custom quotes, or in invoices. Unless stated otherwise, prices are for digital goods or digital services only. Payment may be collected through online card payment, payment links, invoicing, online marketplaces, bank transfer, or other methods we make available.
You are responsible for providing accurate billing information and for paying all amounts due in full. If a payment processor, card issuer, or bank declines or reverses a payment, we may suspend delivery, revoke access to undelivered work, or cancel the order.
1.4 Delivery
Digital products are delivered electronically, including by download link, cloud folder, file transfer service, email, client portal, or marketplace delivery system. Delivery is deemed completed when the files or download access are sent to the email address or delivery channel provided by you.
Delivery times are estimates unless we explicitly commit to a fixed deadline in writing. We are not liable for delays caused by missing client input, technical issues outside our control, payment delays, force majeure, or third party services.
1.5 License and permitted use
Unless a different written license is expressly provided with the order, EACH.CITY grants you a limited, non-exclusive, non-transferable license to use the delivered digital files for your own internal business use and for the project scope for which the files were purchased.
- modify the files for your own project use, renderings, visualizations, simulations, presentations, and internal workflows
- use the files in commercial or non-commercial projects within the scope of the purchased license
- share the files internally with your employees or direct contractors working on your project, only as needed for that project
You may not resell, redistribute, sublicense, publish, upload for public download, or otherwise make the source files available to third parties as standalone assets unless we have given prior written permission or a broader license has been purchased.
1.6 Prohibited use
- reselling or relicensing the files as stock assets or downloadable content
- sharing source files outside your organization except where necessary for your direct project team
- claiming authorship or ownership of our original underlying files
- using the files in a way that infringes intellectual property rights or applicable law
- using the website or services for fraudulent, abusive, or unlawful activity
1.7 Custom work and revisions
For custom work, the exact deliverables, formats, area coverage, detail level, revisions, and timeline depend on the written scope agreed between the parties. Unless otherwise stated in writing, minor reasonable revisions related to the agreed scope may be provided at our discretion, while additional work, changed scope, or new requirements may be quoted separately.
1.8 Intellectual property
All website content, previews, sample renders, branding, and the original intellectual property in our digital products remain the property of EACH.CITY or its licensors, except for rights expressly granted to you under the applicable license. Purchasing a file does not transfer copyright or ownership of the underlying asset.
1.9 Product representation
We aim to describe and preview products accurately. However, digital assets may vary by format, source data coverage, software compatibility, scene organization, optimization level, texture usage, or geographic completeness. Unless specifically promised in writing, the delivered files are provided as described for the purchased product tier or custom scope, and not as a bespoke BIM, engineering, or survey deliverable.
1.10 Third party platforms and processors
We may sell or deliver through third party platforms, file hosting services, marketplaces, analytics services, live chat tools, and payment processors. Their systems may affect payment flow, file delivery, login requirements, tax handling, or dispute handling. Your use of those third party systems may also be subject to their own terms and privacy rules.
1.11 Chargebacks and payment disputes
If you believe a billing error occurred, you must contact us first at hello@each.city. Unjustified chargebacks or payment reversals after digital delivery may be treated as a breach of these Terms. We reserve the right to submit delivery evidence, correspondence, download logs, file transfer records, and order details in response to payment disputes.
1.12 Limitation of liability
To the maximum extent permitted by law, EACH.CITY is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, project delay, or business interruption arising from the use of the website, products, or services. Our total liability for any claim relating to a specific order will not exceed the amount actually paid for that order.
1.13 No warranties beyond express commitments
Except where we have made a specific written commitment, the website, digital files, and services are provided on an "as is" and "as available" basis. We do not warrant uninterrupted website operation, error free third party services, or compatibility with every software version, plugin, pipeline, or regional dataset requirement.
1.14 Governing law
These Terms are governed by the laws of Georgia, without regard to conflict of laws principles. Any dispute arising from these Terms, an order, or the use of our products or services will be subject to the competent courts of Georgia, unless another mandatory legal forum applies.
1.15 Updates to these Terms
We may update this page from time to time. The current version posted on this page applies from its effective date. Continued use of the website or our services after an update means you accept the revised version.
2. Privacy Policy
2.1 Information we collect
We may collect the information you provide directly to us, including your name, company name, billing details, email address, phone number, project requirements, order details, correspondence, and any files or references you send to request a quote or complete an order.
We may also collect technical information from website use, such as approximate usage data, device and browser information, IP based analytics information, referral data, and cookie related information.
2.2 How we use information
- to respond to inquiries and prepare quotes
- to process orders, invoices, payments, and file delivery
- to communicate with customers about products, updates, and support
- to maintain website functionality, analytics, and security
- to keep business, accounting, and tax records
- to enforce our legal rights and prevent fraud or abuse
2.3 Analytics, cookies, and website tools
Our website may use cookies or similar technologies and may use third party tools such as Google Analytics to understand website traffic and usage patterns. Our website may also use live chat or messaging tools, including Tawk.to, to allow visitors to contact us more easily. Those services may process technical and usage information according to their own privacy terms.
2.4 Payment and third party processing
Payments may be handled by third party payment providers, marketplaces, invoicing services, or payment processors. We do not store full card numbers on our own website. Billing and transaction data may be processed by those providers to complete payment, verify transactions, manage fraud checks, and handle disputes or refunds.
2.5 Sharing of information
We do not sell personal data. We may share information only where reasonably necessary with service providers, payment processors, delivery and file transfer services, accountants, legal advisers, or public authorities where required by law or needed to protect our rights.
2.6 Data retention
We retain business and transaction records for as long as reasonably necessary for customer support, bookkeeping, tax, legal, fraud prevention, and dispute resolution purposes.
2.7 Your rights and contact
Subject to applicable law, you may request access to, correction of, or deletion of your personal data held by us. To make such a request, contact hello@each.city. We may need to retain certain information where required for legal, tax, accounting, or dispute handling reasons.
3. Refund Policy
3.1 Digital products
Because our main products are digital files delivered electronically, all sales are generally final once the product has been delivered, the download link has been issued, access has been granted, or the files have otherwise been made available to you.
3.2 Refunds may be considered in limited cases
- duplicate payment for the same order
- non-delivery caused by our failure, where we cannot provide access within a reasonable time
- materially defective or corrupted files, where we cannot repair, replace, or re-deliver the files within a reasonable time
- billing error clearly attributable to us
3.3 No refund after use or delivery of compliant digital files
We do not offer refunds simply because you changed your mind, no longer need the files, ordered the wrong scope without consulting us, misunderstood software requirements, found a cheaper alternative, or decided not to proceed with your project after delivery.
3.4 Custom work
Payments for custom work, deposits, reserved production time, data preparation, or project specific services are non-refundable once work has started, unless we agree otherwise in writing. If a custom order is cancelled before work begins, any refund remains at our discretion and may be reduced by payment processing fees, administrative costs, or work already performed.
3.5 Refund procedure
To request a refund review, email hello@each.city with your order details, payment proof, and a clear description of the issue. We may ask for screenshots, error details, software version information, or other reasonable evidence so we can verify the request and try to fix the problem before issuing a refund.
3.6 Chargebacks
Opening a chargeback without first contacting us to resolve a delivery or file issue may delay or prevent resolution. We prefer to review and solve legitimate issues directly and quickly where possible.
4. Contact
EACH.CITY
Viktar Kalesnikau, Individual Entrepreneur
Davit Ioseliani 1st Lane, 4-19
Tbilisi 0180, Georgia
+995560370003
hello@each.city